greenshoots | Communication skills for managers
Course Overview


Do you prefer to communicate by email, text or instant messenger rather than speaking
directly to your team? This workshop looks at the different communication streams we now
use in the workplace and how we can best use them in a management role.



The workshop is extremely interactive and asks delegates to look closely at themselves before
looking at how we communicate with others.  It provides delegates with a selection of useful
tools which will help them with day to day office situations.



Course Prerequisites


We do ask that delegates are already working in or are about to move into a supervisory or management role. There is also a small amount of pre-course reading on communication styles which will be emailed to delegates.


Overall Aim


For delegates to better understand their own preferred communication style and how this can impact on how they communicate with others around them.



  • To leave knowing what your preferred communication style is and why

  • Describe ways of communicating with others and when and where to use them

  • To understand how to define clear messages


Course Breakdown


Section 1
  • Why is communication key to effectively managing a team?

  • What communication channels are available to you?

  • The good and bad sides of different communication streams

Section 2
  • What is your preferred communication style

  • Winner -v- looser

  • Self-awareness when communicating

Section 3
  • 'The communication cycle' and how it can help you

  • Breaking down barriers in the communication process

  • Designing clear messages - The 7 C's of Communication

  • Who is the message aimed at - does it impact on how it is delivered?

Section 4
  • How better listening will lead to better communication

  • Active listening

The workshop does incorporate an element of pre-course reading which is essential to its success. All learning materials and full support materials are provided via access to our virtual learning environment together with online evaluation and post-course follow-up.


Communication skills for managers

2010 - present

2010 - present

Creating flexiblity through customisation

The workshops above costs £950 + VAT based on a maximum group size of 12 delegates.


We probably can’t provide all of the answers to all of your questions online so please call us on 0333 344 4031  to discuss your requirements.


The workshop content above is provided purely as a guide as all Green Shoots Learning courses are customised to best suit your business requirements. Pre-workshop consultancy is provided for all bookings, either in person or over the telephone where we will work with you to build in your company procedures and best practice.  


All workshops and courses include full support materials accessed from GSL-Anytime e-learning platform, note-pad and pen, all exercises and any printed handouts required for the day, on-line evaluation, personal action cards, individual 4 week delegate follow up and a full post-workshop Client report.


Our workshops can be run on-site or at a convenient public location (we will even sort out room hire for you if needed), across Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk.

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