As we all know, at work people disagree – unfortunately from time to time these disagreements can develop into arguments and create a conflict. Conflict management is an ideal way to “nip the problem in the bud” and defuse the situation early on.
This course is designed to support your team in understanding the importance of conflict management and how to effectively deal with conflicts that arise in the workplace. It also provides a reference point to enable you to deal with conflicts in a clear, rational, assertive and non-aggressive manner.
- Introduction to trainer
- The different types of conflict
- Personality Colours
- Signs of conflict
- Causes of conflict
- How conflicts can impact your business
- Appropriate responses to conflict
- Developing a proactive strategy
- Improving communication skills
- Influencing Styles
- Active Listening
- Questioning Skills
- Prevention of conflict
This workshop includes full support materials accessed from The Green Shoots Academy e-learning platform, note-pad and pen, all exercises and any printed handouts required for the day, on-line evaluation, personal action cards and individual 4 week delegate follow up.
2010 - present
2010 - present
Effective Conflict Management
Creating flexiblity through customisation
To run this workshop in-house for your business costs £950 + VAT based on a maximum group size of 12 delegates.
If you just need one or two places, please view our Course Calendar to see if this workshop is scheduled to run in a location near you.
We probably can’t provide all of the answers to all of your questions online so please call us on 0333 344 4031 to discuss your requirements.
The workshop content above is provided purely as a guide as all Green Shoots Learning courses are customised to best suit your business requirements. Pre-workshop consultancy is provided for all bookings, either in person or over the telephone where we will work with you to build in your company procedures and best practice.
All workshops and courses include full support materials accessed from The Green Shoots Academy e-learning platform, note-pad and pen, all exercises and any printed handouts required for the day, on-line evaluation, personal action cards, individual 4 week delegate follow up and a full post-workshop Client report.
Our workshops can be run on-site or at a convenient public location (we will even sort out room hire for you if needed), across Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk.