outlook Courses

MS Outlook Training

Outlook is the business go-to for communications even with the growth of Teams, Skype etc. 

Are you struggling with an overcrowded mailbox, where you find it difficult to locate those important messages? Do you feel that you are wasting time creating the same emails over and over? 

We can help you and your team develop better working practices, save time and duplication and just work more effectively and collaboratively. 

Whether you are working in Outlook desktop or Outlook Web App (via the 365 platform), you will have access to email, calendar, contacts, task management and notes.  You may also have access to Group Calendars, Group Email and additional mailboxes. Being able to proficiently use the areas that impact on your job will reduce stress, increase productivity and reduce risk.

If your business would like to implement 'best practice' around the use of email and communications, to help reduce cyber security threats or GDPR breaches, or just to improve the service you offer, then book a consultancy chat to talk it through.

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Our face to face and live online training events are totally tailored to cover your requirements. We won't put you or your employees in a box as beginner, intermediate or advanced.


However, if you are looking for some standard topics, or just need a bit of inspiration, please review the course overviews below.

Course overviews are designed for Face to Face workshops, for up to 8 delegates, but feel free to pick specific elements if you would prefer to do live online learning.

New Features of Outlook 2019/365

A workshop for delegates who have been upgraded. It covers new features and maybe a few you didn't know you had from previous versions!

Quick Steps - automating repetitive routines

Autotext - speed up email creation

The Focused inbox - Outlook AI

Creating Team meetings / Skype meetings

Adding multiple time zones to your calendar

Quickly check meeting attendee responses in one place

Outlook flash reminders

Improved Email filtering and sorting

Starting out with Outlook

This course is a fantastic introduction to the Outlook software and covers fundamental terminology, navigation and features. A great starting point for new users.


Working with Email

Outlook Views

Diary Management

Creating People/Contacts

Quick Parts & Rules

Diary Management with Outlook

This workshop concentrates on the Outlook calendar.  It teaches you how to manage a diary and how to control who has access and how it is seen.


Creating appointment & meetings

Using schedule views

Opening other peoples calendar

Changing your calendar options

Creating calendar groups

Automating Outlook

This courses looks at the tools and features available to increase your productivity with Outlook and to get more out of it.


Email Rules

Folder management

Quick Steps

Quick Parts & Autotext

Personal Templates

Mail Merge with Outlook

This short course is designed for you to get the most from your contacts in Outlook. It will help you quickly create emails, letters and labels.


Exporting data from Outlook

Linking Word mailmerge to Outlook

Filtering Contacts

Tracking what you have done

Other options for email marketing

Customising Outlook

This workshop looks at how you can customise Outlook to work better for you. It will help you save time and work more efficiently.


Creating stationery & templates

Changing archiving and retention rules

Creating and customising forms

Sharing Outlook folders with others

Adding an RSS feed

Getting Organised with Outlook

This workshop is full of practical advice on how to get organised. It looks at tools in email management and covers working with the task pad.


Flagging emails for follow up

Adding reminders

Quickly creating tasks

Viewing outstanding tasks

Assigning tasks to others

Creating Rules & automation

Locating Lost Items

A short workshop concentrating on the built-in search facilities in Outlook and how best to use them.


Simple search

Adding detailed search criteria

Checking index status

Creating a search folder

Advanced search

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