outlook Courses

This course is a fantastic introduction to the Outlook software and covers fundamental terminology, navigation and features. A great starting point for new users.


  • Working with Email

  • Outlook Views

  • Diary Management

  • Creating People/Contacts

  • Quick Parts & Rules


A workshop for delegates who are upgrading from Outlook 2003 or 2007 which looks at new features and the new layout.


  • Ribbons and Quick Access bars

  • Outlook Views

  • People Pane

  • To Do Pane

  • People -v- Contacts

  • Quick Steps + more


This workshop concentrates on the Outlook calendar.  It teaches you how to manage a diary and how to control who has access and how it is seen.


  • Creating appointment & meetings

  • Using schedule views

  • Opening other peoples calendar

  • Changing your calendar options

  • Creating calendar groups


Automating Outlook

This courses looks at the tools and features available to increase your productivity with Outlook and to get more out of it.


  • Email Rules & Junk mail

  • Folder management

  • Quick Steps

  • Quick Parts

  • Personal Templates

Mail Merge with Outlook

This short course is designed for you to get the most from your contacts in Outlook. It will help you quickly create emails, letters and labels.


  • Exporting data from Outlook

  • Linking Word mailmerge to Outlook

  • Filtering Contacts

  • Tracking what you have done

  • Other options for email marketing


Customising Outlook

This workshop looks at how you can customise Outlook to work better for you. It will help you save time and work more efficiently.


  • Creating stationery & templates

  • Changing archiving and retention rules

  • Creating and customising forms

  • Sharing Outlook folders with others

  • Adding an RSS feed


Getting Organised
Happier Working with Email
Locating Lost Items

A short workshop concentrating on the built-in search facilities in Outlook and how best to use them.


  • Simple search

  • Adding detailed search criteria

  • Checking index status

  • Creating a search folder

  • Advanced search


This short course is a combination of soft skills and IT skills training. It will helps get your inbox to zero and save you up to 30 mins per day.


  • Are you doing or processing?

  • How do you feel about email?

  • Changing attitude and culture

  • Getting Email software working for you


This workshop is full of practical advice on how to get organised. It looks at tools in email management and covers working with the task pad.


  • Flagging emails for follow up

  • Adding reminders

  • Quickly creating tasks

  • Viewing outstanding tasks

  • Assigning tasks to others


All courses can be tailored for your needs to include company procedures and best practice. A skills analysis exercise can be download here to help you decide what course is right for you and your job role.

New Features of Outlook
Starting out with Outlook
Diary Management

Skills Based Outlook Workshops

MS Outlook Course List

Outlook is a fantastic communication tool which is used in a large percentage of all businesses.  As well as having Outlook desktop many people now use Outlook Web App via the Office 365 platform.


Outlook consists of email, calendar, contact and task management as well as having a useful notes area.  Being able to proficiently use the areas that impact on your job role can help reduce stress, help you get organised with your time and tasks and reduce the risks associated with inappropriate email use and lost email content.


Outlook is an extremely flexible and customisable product and understanding how you work with it and what features will help you can only be a move towards increased productivity and efficiency.

Meet The Trainer - Lorna Rose

Lorna Rose Lorna has worked in the training arena for over 14 years and is City & Guilds qualified and a member of the CIPD. She has worked in-house for a number of professional service businesses and concentrates on designing, writing and delivering effective, engaging and enjoyable workshops.  

Creating flexiblity through customisation

We won’t categorise your employees into beginner, intermediate and advanced as we find this restricting. However we will design workshops around the skill sets your employees need to succeed in their current and future roles.


An IT Workshop costs from £295 + VAT based on a maximum group size of 8 delegates. Equipment can be provided if required, for an additional charge.


We probably can’t provide all of the answers to all of your questions online so please call us on 0333 344 4031  to discuss your requirements.


The workshop content above is provided purely as a guide as all Green Shoots Learning courses are customised to best suit your business requirements. Pre-workshop consultancy is provided for all bookings, either in person or over the telephone where we will work with you to build in your company procedures and best practice.  


All workshops and courses include full support materials accessed from The Green Shoots Academy e-learning platform, note-pad and pen, all exercises and any printed handouts required for the day, on-line evaluation, personal action cards, individual 4 week delegate follow up and a full post-workshop Client report.


Our workshops can be run on-site or at a convenient public location (we will even sort out room hire for you if needed), across Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk.

  • LinkedIn App Icon
  • Twitter Classic
  • c-facebook
  • Green Shoots Learning
  • YouTube Social  Icon