Green Shoots Learning may collect personal information about you when you use this website. This policy explains how we use that personal information.
Use of information
Green Shoots Learning will not collect any information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:
Your mobile telephone number
Your email address
Your company name
The information collected will be used to send you the information you have requested and to provide information that may be useful to you. We will store your information on our CRM system to allow us to best manage this.
Green Shoots Learning maintains strict policies to avoid unsolicited correspondence. We may share non-personal aggregate statistics (group) data about our site visitors' traffic patterns with partners or other parties. However, we do not sell or share any information about individual users. Any information that you supply will not be kept for any longer than is necessary and we will specify with you our retention period in our privacy consent form.
Computer profile information
The Green Shoots Learning website automatically detects information relating to the display properties of your computer. This information is collected in order to help understand the ways through which people access the site. This could help us in the future to better support different platforms such as, for example, mobile telephone.
When personal information has been specifically and knowingly provided to Green Shoots Learning we may use it with our preferred third parties in the following ways:
In2itive – administration of e-learning platform to access workshop support materials.
Mautic – administration of mailing lists in order to send you relevant information about our services.
Zoho – for storing client information and contact history.
Microsoft 365 – for creating and storing skills analysis and evaluation forms, sending and receiving emails.
Green Shoots Learning Newsletter
Only an individual can opt in to our newsletter subscription and you will be asked to provide your email address. This information will be kept on Mautic and Zoho until such time as you unsubscribe at which point we will not contact you any further unless you choose to re-subscribe. From time to time we may also include relevant surveys in our newsletter. If you participate in the surveys your responses will be held on Office 365. We may share anonymised results of our questionnaires responses on our website and for marketing purposes.
In addition to the company's safeguards, your personal data is protected in the UK by the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) May 2018. This provides amongst other things that the data we hold about you should be processed lawfully, fairly and in a transparent manner. It should be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people.
You have the right to immediate erasure of your personal information as well as the right to withdraw your consent at any time. Please be aware that in some cases we require your personal information in order to carry out the services we are providing. Should you wish to exercise these rights then we may no longer be able to carry out the services in question.
Exercising these rights will remove all your personal details. Please note, we will retain a log entry only with your Name, Email address and date you requested a ‘Right to Erasure’ or withdrew your consent in order for us to be compliant with auditing requirements. Please email or write to our postal address, Claydon Court, Old Ipswich Road, Claydon, Ipswich IP6 0AE, and a member of our team will process your request. Once your request has been received and processed you will receive an email confirmation. For more information please refer to the Information Commissoner’s website ‘Right to Erasure’ (https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/)
Subject Access Request
You have the right to request a copy of information that we hold about you. If you would like to receive a copy of your personal information please contact us by email at or write to us at our postal address shown above. You may ask us to correct or delete any information which you feel is inaccurate. If you are unhappy with how we are processing your data you have the right to complain to the ICO https:ico.org.uk
Any changes to this policy will be posted on our website.
Green Shoots Learning treats all the data held with the utmost care and security. Any details you give will remain completely confidential.