Here at Green Shoots, we spend so much time helping you, our customers to develop your processes and procedures, it's been a while since we last looked at our own.
With Louise's help we have spent time looking at our customer service offering and how well our processes actually work. Although we have had very few complaints over the last 5 years, we still think we can do things even better.
As part of our improvements, from January 2020, we will no longer be offering Beginner, Intermediate or Advanced Microsoft Office workshops. You may think this is an unusual decision for a training company, but the decision has been reached, purely based on the content we have delivered over the last 12-months and the feedback we have received.
We have been running many more workshops, where we have carried out a skills analysis on the delegates before putting a workshop plan together. The feedback from these workshops and the follow up on the action cards, has been so good we want to only deliver in this way going forwards.
We hope that no-one will be disappointed that we are making this change, and hope you understand that we are just super keen to deliver the workshops that you need to fill the skill gaps in your business.
Our new booking process for Microsoft Office workshops is;
The majority of this process is done online, through Office 365 and CRM tools, so don't worry there isn't loads more paperwork to complete, it just means your employees will get what they really need.
Remember you can ask us to set up a Skills Analysis whenever you like, with no obligation to buy training. So why not build it into your appraisal or review process so you can really see where you skills gaps are!