Assertive behaviour training

Using Assertive Behaviour

Course Overview


Having a lack of confidence at work can cause you big problems and you can sometimes find yourself saying 'yes' to tasks that don't belong to you.  You may feel it is easier to say 'yes' than to be assertive and say 'no'. This workshop will give you a great understanding of the importance of assertiveness and how it can be used to make it easier for you to handle difficult people and difficult situations both in and out of work. It will help you understand why you give the responses and act the way you do and how to overcome these barriers so you can give positive constructive feedback and build up the respect of colleagues.

Course Benefits


  • Delegates will be able to communicate assertively and receive respect

  • They will be able to say 'no' confidently and appropriately

  • They will know how to provide constructive feedback in a professional manner

Course Prerequisites




Overall Aim


For delegates to be able to communicate more assertively, so that they increase their confidence and the respect they receive from others.

Course Breakdown


Section 1
  • Definitions of assertive behaviour

  • Behaviour patterns - aggressive and passive

  • Your self awareness of personal barriers to being more assertive


Section 2

  • Why others behave the way they do?

  • Keeping in control

  • Interpersonal skills

Section 3
  • Questioning skills

  • Listening skills


Section 4

  • Giving feedback

    • The rules

    • Techniques

    • Practice

Section 5
  • Non-violent communication

  • Learning to say 'no'


Content will vary depending on workshop length chosen. Full support materials are provided via access to our virtual learning environment together with online evaluation and post-course follow-up.



2010 - present

2010 - present

Creating flexiblity through customisation

The workshops above costs £950 + VAT based on a maximum group size of 12 delegates.


We probably can’t provide all of the answers to all of your questions online so please call us on 0333 344 4031  to discuss your requirements.


The workshop content above is provided purely as a guide as all Green Shoots Learning courses are customised to best suit your business requirements. Pre-workshop consultancy is provided for all bookings, either in person or over the telephone where we will work with you to build in your company procedures and best practice.  


All workshops and courses include full support materials accessed from The Green Shoots Academy e-learning platform, note-pad and pen, all exercises and any printed handouts required for the day, on-line evaluation, personal action cards, individual 4 week delegate follow up and a full post-workshop Client report.


Our workshops can be run on-site or at a convenient public location (we will even sort out room hire for you if needed), across Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk.

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